Changing a Booking: If the Guest wishes to make a change to their arrival or departure date after the booking confirmation has been issued, this is only possible, subject to availability. The modification request must be received in writing by the Company before a revised booking confirmation can be issued. The Guest will not be able to select an alternative Accommodation as this would be regarded as a cancellation.

Special Requirements: If a Guest has a disability or special needs, the Company will try to assist in finding suitable accommodation. Such requirements must be specified at the time of booking and confirmed by the Company. If the Guest suffers from allergic reactions, please take note that although certain Accommodations are advertised as NOT allowing pets, the Company cannot guarantee that pets have never been in that Accommodation and cannot be held liable in such circumstances.

Complaints Procedure: In the event of any problem or issue arising on the agreed arrival date or during the stay, the Guest should immediately bring this to the attention of the Company. The Company will not be required to issue a refund if the Guest vacates the property before the Company has had sufficient time to address the problem. The Company regrets that compensation claims cannot be considered after the stay has ended if there was no prior notification.

Alternative Accommodation: Occasionally, it may be necessary to make a material change to the holiday arrangements due to reasons such as a property being withdrawn from the Company’s portfolio. In this event, the Company will endeavor to offer an Accommodation of a comparable standard and price to the Guest. Should the only alternative property be of a higher price, the Company reserves the right to charge the difference. The Guest has the right to decline the alternative Accommodation for any reason (e.g., price, unsuitability), in which case the Company will refund the full amount paid, but no other compensation will be payable. The liability of the Company is limited to, and cannot exceed, the amount paid by the Guest.

Right to Refuse Entry: The Property Management Company, their representatives and/or the Company reserve the right to refuse admission or entry to the Accommodation to all or any persons, and may require all or any persons to leave the Accommodation, without refund, whom they consider to be in a material breach of these conditions. This includes people who cause a nuisance or damage to holiday accommodation, or who conduct themselves in an offensive or disorderly manner. In such an event, the Company will not be liable for making any payment to the Guest and will retain the total sum paid by the Guest.

Access to Accommodation: The Company or its representative is allowed to access the Accommodation at any reasonable time during occupancy, provided they give prior notification to the Guest.

Alterations & Amendments: Every effort has been made to ensure that information on all websites is correct at the time of publication or at the time of inspection of the Accommodation and all this information and statements made by representatives or employees of the Company are made in good faith and the Company cannot be held liable for minor changes.

Liability: The Guests release the Company from any liability for personal injuries, property damage, or other loss that may occur during their stay. Any liability of the Company and its associates for any damage, expense, or loss of any nature whatsoever, suffered by any person from any cause, is excluded as far as permitted by the law.

Force Majeure: The Company shall not be liable for changes, cancellations, or any other effect on the holiday, due to any event, which with all due care could not be foreseen or avoided.

Applicable law: The rental contract and any disputes related to it are governed by Swiss law. The applicable jurisdiction is the canton of Valais.