House Rules

No smoking: Smoking is prohibited inside the accommodation. In the event of a violation, HomePartner reserves the right to charge CHF 500 for additional cleaning costs.

Pets: Unless expressly stipulated otherwise in the property advertisement and rental contract, no pets are allowed on or inside the Accommodation.

Maximum occupancy: The number of persons using the accommodation at any time must not exceed the maximum number indicated in the description. HomePartner reserves the right to enter the premises if there is any suspicion of this rule not being followed. In case the guests breach this clause, HomePartner reserves the right to charge the guest's credit card for additional expenses.

Compliance with local laws: The accommodation and its use are subject to local laws and regulations, particularly those regarding quiet hours, excessive noise, waste disposal, and parking.

Reasonable care: The Guests are responsible for maintaining the accommodation and all furniture, fixtures, and fittings in the same state of repair and condition as at the start of the stay, and to leave the accommodation clean and tidy.

Damage to Accommodation: Guests are responsible for any breakage, damage, or deterioration that they or their invitees cause to the property or its contents. HomePartner reserves the right to request credit card details of all Guests paying by wire transfer, or via third parties, to cover any costs for rectifying any damages caused by the deliberate, negligent, or reckless act of the Guest to the property or structure. Should this damage come to light after the Guest has departed, the Company reserves the right to charge the Guest’s credit/debit card or send an invoice for the amount to the registered address. HomePartner will, however, make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will strive to keep any costs incurred by the Guest to a minimum.

Guest valuables. Home Partner is not responsible for the loss, damage, or theft of the guest’s personal belongings and valuables.

Lost Property: HomePartner or its partners will retain lost property items at their office premises for only 28 days from the date of departure. If items are to be returned to the Guest, the Guest will be charged for postage and packaging, payment of which can be made by credit card. The HomePartner does not accept responsibility for returning any items and does not provide refunds for any food or drink. Home Partner is not responsible for the loss, damage, or theft of the guest’s personal belongings and valuables.

Check-out: The guest is responsible for leaving the accommodation in a clean and tidy state. This includes taking out the garbage and properly disposing of it. Putting all dirty dishes in the dishwasher if applicable, or ensuring that the dishes are clean. HomePartner will take care of the cleaning of the premises. If any of these conditions are not met, HomePartner reserves the right to charge the guest's Credit Card for any applicable expenses.

Terms And Conditions

Changing a Booking: If the Guest wishes to make a change to their arrival or departure date after the booking confirmation has been issued, this is only possible, subject to availability. The modification request must be received in writing by the Company before a revised booking confirmation can be issued. The Guest will not be able to select an alternative Accommodation as this would be regarded as a cancellation.

Special Requirements: If a Guest has a disability or special needs, the Company will try to assist in finding suitable accommodation. Such requirements must be specified at the time of booking and confirmed by the Company. If the Guest suffers from allergic reactions, please take note that although certain Accommodations are advertised as NOT allowing pets, the Company cannot guarantee that pets have never been in that Accommodation and cannot be held liable in such circumstances.

Complaints Procedure: In the event of any problem or issue arising on the agreed arrival date or during the stay, the Guest should immediately bring this to the attention of the Company. The Company will not be required to issue a refund if the Guest vacates the property before the Company has had sufficient time to address the problem. The Company regrets that compensation claims cannot be considered after the stay has ended if there was no prior notification.

Alternative Accommodation: Occasionally, it may be necessary to make a material change to the holiday arrangements due to reasons such as a property being withdrawn from the Company’s portfolio. In this event, the Company will endeavor to offer an Accommodation of a comparable standard and price to the Guest. Should the only alternative property be of a higher price, the Company reserves the right to charge the difference. The Guest has the right to decline the alternative Accommodation for any reason (e.g., price, unsuitability), in which case the Company will refund the full amount paid, but no other compensation will be payable. The liability of the Company is limited to, and cannot exceed, the amount paid by the Guest.

Right to Refuse Entry: The Property Management Company, their representatives, and/or the Company reserve the right to refuse admission or entry to the Accommodation to all or any persons, and may require all or any persons to leave the Accommodation, without refund, whom they consider to be in a material breach of these conditions. This includes people who cause a nuisance or damage to holiday accommodation, or who conduct themselves in an offensive or disorderly manner. In such an event, the Company will not be liable for making any payment to the Guest and will retain the total sum paid by the Guest.

Access to Accommodation: The Company or its representative is allowed to access the Accommodation at any reasonable time during occupancy, provided they give prior notification to the Guest.

Alterations & Amendments: Every effort has been made to ensure that information on all websites is correct at the time of publication or at the time of inspection of the Accommodation and all this information and statements made by representatives or employees of the Company are made in good faith, and the Company cannot be held liable for minor changes.

Liability: The Guests release the Company from any liability for personal injuries, property damage, or other loss that may occur during their stay. Any liability of the Company and its associates for any damage, expense, or loss of any nature whatsoever, suffered by any person from any cause, is excluded as far as permitted by the law.

Force Majeure: The Company shall not be liable for changes, cancellations, or any other effect on the holiday, due to any event, which with all due care could not be foreseen or avoided.

Applicable law: The rental contract and any disputes related to it are governed by Swiss law. The applicable jurisdiction is the canton of Valais.